The Belfry appreciates your visit to our website and for your interest in our company and services. We value the importance of protecting your privacy and personal data and therefore take the privacy of our website users, customers and suppliers very seriously. This policy provides information about our data protection, privacy and cookie handling.
How we collect and use information
We use our best efforts to protect the privacy of our customers, suppliers and visitors to our website. We shall not ask you to supply any personal data as a condition of your use of our website. Where you have provided personal data, when contacting us or working with us, we only gather personal information such as first and last names, addresses and email addresses, when voluntarily submitted by you. These details are stored securely at the Centre Management Offices.
Any information we collect is to help us:
- Provide you with the best service possible
- Ensure, as far as is practical, that our websites and applications are compatible with the browsers and operating systems used by most of our visitors
- Enhance or improve user experience, our site, or services
- Conduct customer satisfaction surveys
And, if you allow us to, we may also send you:
- Our newsletter and other marketing information relating to our business which we think may be of interest to you
- Tell you about other promotional activities
We may use tools such as Campaign Monitor to track whether you open the emails we send you and which links you are clicking on to improve our future communications.
If you register for The Belfry’s free WIFI Service at our shopping Centres, we will add to the information we collect from you from this Site with Statistics on your use of our wireless service. This includes which of our centres you visit, your real time location in the centre, the length of your visit and whether you connect to this Site you’re your mobile device. To learn more about the information we collect from registered users of our Free WIFI Service please see the terms and conditions on sign up.
How we keep your information secure
The Belfry ensures that all personal information supplied is held securely, in accordance with GDPR 2018.
All the information you give us is protected by a secure server. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
Whilst we do our best to ensure security, data transmission over the internet is inherently insecure, we cannot therefore guarantee the security of data sent over the internet.
Sharing of personal information
In all cases, any use of your personal information by The Belfry which has been instigated by us will comply with this policy and with data protection legislation. In every case, if you do not elect to receive such communications or if you elect to discontinue receiving them, then we will not send or will cease sending them to you.
Also, we reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any law enforcement or regulatory investigation. We do not sell or disclose personal information we have collected from you. We may transfer, with your consent, your email details to our marketing agency to facilitate the sending of our E-Zine emails, who will solely use the details for this purpose.
We may transfer the data that we collect from you to a destination outside the European Economic Area (EEA) e.g. when we send out a newsletter. By submitting your personal data to us, you agree to this transfer, storing or processing. We will ensure that any transfer will be within the conditions of the GDPR and that adequate safeguards are in place.
Our website may, from time to time, contain links to external sites. The Belfry is not responsible for the privacy policies or content of such sites and we recommend that you read the privacy policies on any external sites you use.
Individuals under 16
The Belfry has a Kids Club – The Ding Club, membership of this club is available only with parental permission. Users without this consent are not allowed to provide us with personal information. We will make every effort to delete any details of such users where a parent or guardian has informed us that these details or applicable data as defined by law have been collected.
A cookie is a small file which is placed on your hard drive when you visit our website. The only personal information a cookie can obtain is information a user supplies themselves. A cookie cannot read data from your hard disk or read cookie files created by other sites. Cookies, however, enhance our website performance in a number of ways, including providing a secure way for us to verify your identity during your visit to our website and personalising your experience on our site, making it more convenient for you. We use information from cookies for purposes which may include:
- Identifying returning users
- Enabling you to move more easily around our sites and applications
- Tracking your use of our site to better develop our site in accordance with your requirements
- Managing and improving the information we present to you and your user experience
- Analysing usage trends and building up anonymous profile based on your browsing patterns across our site which enables us to make advertisements and content available to you that is more relevant to your interests.
If you have given us your email for purposes of communication or promotion, we will use your data to contact you and send promotional emails. You may revoke your consent to being contacted by email for promotional purposes at any time, by clicking on an unsubscribe link or replying directly stating your wish to unsubscribe.
Your right to stop information being sent to you is separate from and does not affect your rights under applicable UK privacy and communications legislation.
Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, you have a number of rights with regards to your personal information:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
If you have provided consent for processing your personal information you have the right (in certain circumstances) to withdraw that consent at any time.
You can read more about your rights on the Information Commissioner's Office website ico.org.uk
How long we keep your information
The Belfry will retain personal information for no longer than is necessary for the purpose it was obtained for to reduce the risk of it becoming inaccurate, out of date or irrelevant. We will securely delete any information that is no longer required.
The Belfry Shopping Centre is the data controller for any information you provide unless otherwise stated.
Complaints or queries
The Belfry endeavours to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
If you want to make a complaint about the way we have processed your personal information, you can contact us (see Contact details below).
If you are not satisfied with our response or believe we have not complied with the requirements of GDPR or the Data Protection Act, with regards to your personal information, you have the right to lodge a complaint to the Information Commissioner's Office ico.org.uk
Please let us know if the personal information we hold about you needs to be corrected or updated.
Registered Office: The Belfry Shopping Centre, Centre Management Suite, Redhill, Surrey, RH1 1ST. Tel: 01737 779 930