Frequently Asked Questions . . .

Do I have to wear a mask when visiting the Centre?

In England, you must by law wear a face covering in Shops, Supermarkets and Shopping Centres. There are some circumstances, for health, age or equality reasons, whereby people are not expected to wear face coverings in these settings. Please be mindful and respectful of such circumstances noting that some people are less able to wear face coverings.


Which stores are open?

We are keeping the individual store listings as up to date as possible. However, you may wish to double check with any particular store before visiting.


How much is parking?

During the peak of government lockdown restrictions, our parking charges were suspended to aid essential shopping. From July our previous charges have now been reinstated, with hand sanitisers also fixed to every Car Parking machine. You can find information about our parking and Car Park operating hours here:

Parking Tariff:

0-1 hour      £1.00

1-2 hours    £1.70 

2-3 hours    £2.20

3-4 hours    £2.80

4-5 hours    £5.00

All day (5 hours +)   £7.50

No overnight stay. Parking is £1 all day on Sunday. 


How are you enforcing social distancing within the Centre?

We ask that all visitors do behave responsibly and we are promoting the following key messaging to our shoppers: 

  • Keep 2m #socialdistancing
  • Walk on the LEFT in centre
  • Please do wear a face covering
  • #Washhands regularly with soap + water
  • Catch It, Bin It, Kill It!  
  • STAY HOME with any symptoms, or if advised to

For a full understanding of our safety measures, please visit this news page on our website:


How many people can I come with to the Belfry?

With the ongoing lifting of restrictions we welcome you to come and shop, but currently social distancing requirements mean you should still just be with your immediate household or ‘bubble’. We ask all our visitors be sensible and to maintain the latest social distancing requirement.


Will there be a limit to how long I can spend in the centre?

We will not limit your time shopping, but do ask all our visitors be sensible and not to loiter or congregate on the malls and to maintain the latest social distancing requirement.